Cancellation Policy

Orders may be canceled only before they have been shipped and invoiced by Compu-TTY Inc./Krown Manufacturing.

Cancellation requests must be submitted by email to customersvc@krownmfg.com as soon as possible. While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once order processing has begun.

Once an order has been shipped and invoiced, it cannot be canceled. If you no longer wish to keep the product after receiving it, you must request a Return Merchandise Authorization (RMA) number and follow our Returns and Exchanges Policy.

Custom-built, special-order, or made-to-order are non-cancelable once production has begun or the order has been placed with our suppliers.

Orders refused at the time of delivery are not considered canceled and may be subject to return shipping charges, restocking fees, and other applicable handling charges.

If a cancellation is approved after order processing has begun but before shipment, Compu-TTY Inc./Krown Manufacturing reserves the right to charge for any costs already incurred, including labor, packaging, special-order materials, or other non-recoverable expenses.

Original shipping charges are non-refundable unless the cancellation is the result of an error made by Compu-TTY Inc./Krown Manufacturing.